FAQ (Frequently Asked Questions)

Frequently Asked Questions - Pure Football Shirts

Are Pure Football Shirts shirts authentic?

Yes. Every shirt is a genuine shirt from its era, checked by hand by Atelier Pure (labels, product code, stitching, fabric) before going on sale. Our check covers the shirt itself, not the name and number printing.

Can I get my own shirt authenticated?

Yes: send your photos and get an expert's verdict within 24 h and a Pure certificate you can check online, from €9.99.

Where are the shirts shipped from?

From France, from Atelier Pure.

Which countries do you deliver to?

We deliver to France (€5.99), Belgium, Italy, Spain and the other European Union countries (€9.99), free from €99.99. Switzerland and the other non-EU destinations listed on our shipping page are delivered for €19.99.

What is the mystery box?

The Pure mystery box is an authentic pre-owned football shirt hand-picked by Atelier Pure, in your size, shipped from France within 24 to 48 hours. Three levels: Standard, Rare and Epic. You can tell us a club you don't want.

We accept payments via Credit Card (Visa, Mastercard, American Express) and PayPal . All transactions are secured using SSL protocol.
Delivery times are:
- France: 3 to 5 working days.
- European Union: 5 to 7 working days depending on the country.
- International: 10 to 20 working days, tracked shipping.

Good to know: delivery is free in France and the European Union from €99.99. Below that: €5.99 in France, €9.99 in the European Union. For other destinations, the cost is calculated at checkout.

Go to our Order Tracking page and follow the instructions to find the status of your delivery in real time.
You can return your items within 14 days of receipt, as long as they are in their original condition. See our Return and Refund Policy .
You can contact us by email at contact@purefootballshirts.com or via our Contact page. Email is our only contact channel.
Yes, all our products are 100% authentic. Each jersey is carefully checked before being put on sale on our website.
Yes, we buy back authentic football shirts. If you want to sell your pieces, contact us at contact@purefootballshirts.com .
In case of a lost or stolen package, please contact us immediately at contact@purefootballshirts.com . We will work with our carrier to resolve the issue as soon as possible.